Support
Our team is available to assist across all areas of the platform. Direct your enquiry to the appropriate team below.
Contact
Customer Support
support@pentriarch.com
Platform enquiries, pilot program onboarding, account setup, and general product assistance. We aim to respond within one business day.
Security Incidents & Responsible Disclosure
security@pentriarch.com
Urgent security disclosures, vulnerability reports in Pentriarch infrastructure, or requests to halt an active scan immediately. Include subject: “STOP TESTING” to suspend all scan activity. We acknowledge within 1 hour.
Billing & Subscriptions
support@pentriarch.com
Subscription management, plan adjustments, invoice requests, and billing disputes.
Documentation & Resources
How It Works
Understand how Pentriarch performs security validation, the role of the AI orchestrator, and how testing is controlled end to end.
Security & Responsible Testing
How testing is conducted safely, legal authorization requirements, scope controls, and how to suspend testing at any time.
Privacy Policy
What personal data we collect, how it is used, your rights under GDPR, and how to exercise them.
Terms of Service
Authorization requirements, scope limitations, liability clauses, and permitted use of the platform.