Troubleshooting and support

Check your signed-in account and entitlements. A gated scanner may return 404 when disabled. Confirm availability before changing a target.

For ownership errors, confirm the target belongs to the caller and the endpoint matches its host. Do not weaken scope merely to make a request succeed.

Inspect status, task logs and the last event. No findings is meaningful only when the relevant checks ran. After a timeout, look for the original run before creating another.

Reporting can lag or fail independently of execution. Record the assessment identifier and report error separately.

Include the time and timezone, target and scan identifiers, traceId, expected behaviour and observed result. Add redacted evidence and steps already tried.

Never include bearer tokens or customer secrets. Use /support for contact options. If availability is affected, stop using the supported controls and notify the owner.